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Banking in 2021: Rebounding from the Pandemic

In 2020, traditional retail and commercial banking institutions globally were forced to hurriedly make changes to technology and their working models. The urgent need for virtual customer service and work-from-home systems exploded into the industry with no warning. Until then, traditional retail banks considered these endeavors as cost-prohibitive and risky although the digital banking trend …

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How Technology has Revitalized Customer Service in 2021

Over the last few years, many industries have used technology to help improve their processes and efficiency. One aspect of business where technology can be especially valuable is customer service. This aspect has changed drastically over the last few years due to technology, and it is definitely better because of it. One industry that has …

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Expected Mortgage Technology Innovations for 2021

Coming off a year in which we dealt with one of the unexpected and detrimental events, the Covid-19 pandemic, it is good news to know that many things will change in 2021. The mortgage industry is one that will experience lots of changes and look different starting now. With how technology has been improving in …

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Self-Service Mortgages

Impressive progress with mortgage technology has been made in recent months to enhance a customer’s mortgage application experience by making it virtually self-service. The updated technology was expedited when the Covid-19 social distancing restrictions all but eliminated the in-person mortgage application process. This digital transformation was a significant contributor to the mortgage market’s success in …

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